Are Next Day Deliveries Guaranteed?
The delivery company will require a person over the age of 18 to sign for goods as proof of receipt. Although we recommend you sign for your own goods, it is not required that the signature be from the specified recipient. If you are not available to sign for your goods, you will receive a calling card from our courier DHL. You will then have to call the number on the card quoting the reference given to arrange a re-delivery. Please be aware that the courier will only attempt to deliver your parcel twice and if they are unsuccessful then the parcel will be sent to a collection point near your home and you will need to collect with two forms of ID from the collection point. The courier will leave your parcel with a neighbour if that option is available to them on delivery. If all delivery attempts fail and nobody collects the parcel your consignment will be returned to us, if the failures are not a fault of ours or our courier you will be charged again for the return to us and the redelivery.
Please note that if your parcel does not arrive in the time we have allocated to your premises then please contact us as soon as possible so we can sort this problem out for you straight away. Without fail we have your parcel out for delivery in the time frame we allocate. DHL in their Terms and Conditions allow themselves 5 days to complete their 'Next Day Delivery' Service so please be aware they/we accept no responsibility for a failed 'Next Day Delivery'. If your parcel does not arrive in the expected time frame you have purchased we cannot offer any refunds for a failed delivery and or any financial compensation due to any loss of earnings a delayed delivery can cause. If it is a matter of urgency that your parcel is with you at the time we have advised then please follow up your order with a call to our office so we can make sure we are tracking your parcel to the door.
If you do not receive your parcel within the time frame we have given you must let us know within 13 days of placing your order.
Who do I contact if I have a problem?
If you would prefer to talk to us directly about an online or telephone order, please call us on 0333 202 7110.
Alternatively you can email us below:
Tracking My Order:
As long as the correct email address has been entered into the system for your order you will receive tracking information for your parcel on the day it is dispatched. This will give you an hour's delivery slot for your parcel and it will also give you the option to change your delivery if the time/day given does not suit you. Alternatively you can contact our office for further assistance.
If your order arrives and the parcel is damaged you must check your parcel before you sign for it to make sure that nothing is missing. If the parcel is missing an item(s) due to it being damaged you must reject the parcel and state your reason of (missing items due to damage) with the courier.
If your parcel arrives with no damage, but items are missing, you must make us aware of the missing items immediately so this can be looked into and resolved. This is very rare as our parcels go through a checking line before dispatched, so please make sure you double check the items you have received against your order before contacting us.