T: 0333 2027110 
Ratchet Straps UK Free delivery
Ratchet Straps UK suppliers of ratchet straps

Returns Policy 

Returns and Refunds 

Please refer to the following information when returning products delivered from Ratchet Straps Uk Ltd website. 

Faulty Products 

In the unlikely event that a delivered product (including special order and made-to-measure items) is faulty or damaged, we will exchange the product or provide you with a full refund. Notification of any defect must be made within 30 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange. 
 
Faulty products can be returned directly to us at: 
 
RATCHET STRAPS UK 
Unit I kendall court 
4 doman road 
Camberley 
Surrey 
GU153DF 
 
The return must be accompanied with proof of purchase, for a full refund (including delivery charge). Alternatively, collection of the product can be arranged through our nominated carrier, please call our sales team on 0333 202 7110 for help with returning an item. We require the return of the products within 7 days of the refund request being made. 

Products No Longer Required 

In the event that you wish to return an item(s) purchased from Ratchet Straps Uk Ltd that is no longer required, we will provide you with a refund, excluding any delivery charges (unless you cancel the order before it has been dispatched for delivery) and provided we are advised of the proposed return within 30 days of the product being delivered to you. 
 
The item(s) must be delivered back to us and will be inspected before any refund is made. If they have been used or are not returned with the correct packaging, you will not be refunded for the item(s). We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange. 
 
The return must be accompanied with proof of purchase, for a full refund (not including delivery charge). Alternatively, collection of the product can be arranged through our nominated carrier, please call our sales team on 0333 202 7110 for help with returning an item. We require the return of the products within 7 days of the refund request being made. 
Your refund, once accepted will be processed within 30 days. 

Special Order and Made-to-Measure Products (Including Lifting/Lashing Chain and Chain components) 

Special order products are NOT subject to our next-day delivery policy and may also incur an added delivery cost to any items ordered from Ratchet Straps Uk Ltd website stock items. Special Order products can take up to 5 working days for delivery 
For an item that is not on the website, please call 0333 202 7110 for a price and estimated delivery time. 
 
Made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit. (Please see details above concerning the return of faulty or damaged products). 

Additional Information 

Refunds are not available on 'free with purchase' items, unless all other products are returned. 
 
All refunds will be made to the account used to purchase the product. 
 
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